Privacy Policy

Our Commitment to Your Privacy

Cadence Health LLC ("Cadence," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services and website.

Information We Collect

Personal Information

• Identity Information: Name, date of birth, gender, photo ID
• Contact Information: Address, phone number, email address
• Financial Information: Payment card details, billing address, insurance information
• Account Information: Username, password, account preferences

Health Information

• Medical History: Current medications, allergies, past medical conditions, surgical history
• Treatment Information: Consultation notes, prescriptions, treatment plans, lab results
• Biometric Data: Weight, height, BMI, blood pressure, other vital signs
• Communications: Messages with providers, appointment notes, follow-up instructions

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on site
• Cookies: Session identifiers, preferences, authentication tokens

How We Use Your Information

Healthcare Services

• Provide telemedicine consultations and medical treatment
• Prescribe and manage medications
• Monitor your health progress and treatment outcomes
• Communicate with you about your care
• Coordinate with pharmacies for prescription fulfillment

Administrative Purposes

• Process payments and insurance claims
• Schedule and manage appointments
• Send appointment reminders and follow-up communications
• Maintain and improve our services
• Comply with legal and regulatory requirements

Quality Improvement

• Analyze treatment outcomes and effectiveness
• Improve clinical protocols and patient care
• Train and educate our healthcare providers
• Conduct internal audits and quality assessments

How We Share Your Information

With Your Consent

We will share your information when you have given us explicit permission to do so, such as when you request we send records to another provider or family member.

Healthcare Operations

• Pharmacies: To fulfill your prescriptions
• Laboratories: For diagnostic testing and results
• Other Healthcare Providers: When coordinating your care
• Insurance Companies: For coverage verification and claims processing

Service Providers

We work with trusted third-party vendors who assist us in operating our business, such as:

• Electronic health record systems
• Payment processors
• Communication platforms
• Cloud storage providers

All service providers are required to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information when required by law, including:

• Court orders or subpoenas
• Public health reporting requirements
• FDA adverse event reporting
• Healthcare oversight activities
• To prevent serious threat to health or safety

Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Access Controls: Role-based access ensuring only authorized personnel can view your information
• Physical Security: Secure data centers with 24/7 monitoring
• Regular Audits: Security assessments and penetration testing
• Employee Training: Regular privacy and security training for all staff
• Incident Response: Established procedures for detecting and responding to security incidents

Your Rights and Choices

Access and Correction

You have the right to:

• Request a copy of your personal and health information
• Correct inaccurate or incomplete information
• Receive your information in a portable electronic format

Communication Preferences

You can control how we communicate with you:

• Opt out of marketing communications
• Choose your preferred contact method
• Update notification settings in your account

Restrictions and Deletion

In certain circumstances, you may request:

• Restrictions on how we use or share your information
• Deletion of your account and associated data (subject to legal retention requirements)

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing healthcare services
• Comply with medical record retention laws (typically 7-10 years)
• Resolve disputes and enforce agreements
• Meet regulatory and legal obligations

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

State-Specific Rights

California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights including:

• Right to know what information we collect and how it's used
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

Minnesota Residents

Minnesota law provides enhanced protections for health records. You have the right to:

• Consent before sharing mental health records
• Request restrictions on disclosures to health plans
• Receive notice of any unauthorized access to your health information

International Users

Our services are intended for use within the United States. If you access our services from outside the U.S., please be aware that your information will be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.