Refund Policy

Our Commitment to Fair Billing

Cadence Health LLC is committed to transparent, fair billing practices. This refund policy outlines when refunds may be issued for our telemedicine services.

Consultation Fees

Initial Consultation ($249)

• Full Refund Available: If cancelled more than 24 hours before your scheduled appointment
• Partial Refund (50%): If cancelled within 24 hours but before the appointment begins
• No Refund: After the consultation has commenced, as physician time and expertise have been provided

Follow-Up Visits ($199)

• Full Refund Available: If cancelled more than 24 hours before your scheduled appointment
• Partial Refund (50%): If cancelled within 24 hours but before the appointment begins
• No Refund: After the consultation has commenced

Special Circumstances

Medical Ineligibility

If our physician determines during your initial consultation that you are not a suitable candidate for GLP-1 therapy due to medical contraindications, you will receive a full refund of your consultation fee.

Service Unavailability

If we cannot provide services due to:

• Loss of medical licensure in your state
• Inability to prescribe in your jurisdiction
• Technical failures preventing consultation delivery

You will receive a full refund of any unused consultation fees.

Dissatisfaction with Service

If you are unsatisfied with the quality of your consultation within the first 7 days, we will work with you to address concerns. Refunds may be considered on a case-by-case basis at our discretion.

What We Don't Refund

Medication Costs

We do not refund medication costs, as:

• Medications are dispensed by third-party pharmacies
• We do not sell, ship, or directly provide medications
• Medication refunds must be handled directly with your pharmacy or insurance provider

Treatment Outcomes

We do not guarantee specific weight loss results. Refunds are not provided based on:

• Amount of weight lost or not lost
• Speed of weight loss
• Individual response to medication

Insurance Coverage Changes

Refunds are not provided if:

• Your insurance coverage changes after treatment begins
• Prior authorization is denied by your insurance
• You choose to discontinue due to medication costs

Refund Process

How to Request a Refund

1. Contact us within 7 days of your consultation
2. Provide your consultation date and reason for refund request
3. Allow 5-10 business days for review
4. If approved, refunds are processed to your original payment method within 5-10 business days

Refund Timeline

• Review Period: 5-10 business days
• Processing Time: 5-10 business days after approval
• Total Time: Up to 20 business days from request to account credit

Recurring Payments and Cancellation

While we don't currently offer subscription services, if you have scheduled multiple appointments:

• You may cancel future appointments with 24+ hours notice for full refund
• Cancelling your treatment plan does not entitle you to refunds for completed consultations

Dispute Resolution

If you disagree with a refund decision:

• Contact our billing department for reconsideration
• Escalate to management if needed
• Disputes may be subject to arbitration as outlined in our Terms of Service

Policy Changes

We reserve the right to modify this refund policy. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of any changes.